Expertise
Many customers have benefited from the expertise of ITC Group and accomplised great results. Highly motivated and skilled consultants are able to refresh your staff’s skills and improve their performance. In the past ITC Group has accomplished results in the following areas of expertise.

Sales Solutions
Improve the skills and knowledge of your salespeople and sales managers.

Successful Management
Improve the skills and knowledge of senior and middle management

Service Excellence
Retaining customers and building customer loyalty through excellent service quality

Workable Teamwork
Getting the most from the teams in your organisation
Sales Solutions
ITC Groups® Sales and Sales Management development process is designed to enable your staff to enhance their sales productivity and ultimately maximise your profits. Training will be tailored to your organisation’s precise needs, and can be used to benefit any individual involved at any stage of the sales process.
This enables experienced sales staff to fine-tune skills whilst participants new to a particular role, gain a comprehensive framework of successful selling and sales management techniques.
A wide range of solutions is offered to address different requirements. These should be regarded as building blocks for an effective training and development programme.
Sales Solutions – The key to greater profits!
Managing People
- Performance management
- Leadership
- Effective coaching
- Managing change
Managing Processes
- Managing the sales process
- Sales planning and forecasting
Building and Leading a Team
- Effective team meetings
- Effective teamwork
- Leadership in the field
- Recruiting for success
Personal Effectiveness
- Communication skills
- Delegation
- Finance for sales management
- Negotiating skills
- Presentation skills
- Time management
Sales Skills
- Selling Skills
- Communication skills in selling
- Key account management
- Prospecting
- Finance for sales people
- Team selling
- Telephone prospecting
- Channel management
Sales Process Skills
- Managing the sales process
- Sales planning and forecasting
Personal Effectiveness
- Communication
- Negotiation skills
- Positive thinking
- Presentation skills
- Time management
Customer Handling Skills
- Communication skills for sales support
- Telephone skills in selling
- Understanding sales
- Managing the sales process
- Working with major accounts
Personal Effectiveness
- Communication
- Presentation skills
- Positive thinking
- Time management
Successful Management
Aimed at senior and middle management, the workshops and consultancy support, enhance leadership skills and help key personnel realise their potential – both for their own benefit and that of the organisation.
Solutions to specific, current and future challenges are developed in partnership with managers. Programmes are aimed at the following groups:
- Senior Management
- Middle Management
- Supervisors
Management Development – Fostering Effective Leadership Skills
Managing People
- Performance management
- Leadership skills
- Effective coaching
- Managing change
Implementing Strategy
- Managing the sales process
- Planning and forecasting
- Successful selling strategies
Personal Effectiveness
- Communication skills
- Delegation
- Finance for managers
- Negotiating skills
Managing People
- Performance management
- Managing change
- Leadership skills
Building And Leading A Team
- Effective team meetings
- Effective teamwork
- Recruiting for success
Personal Effectiveness
- Communication
- Delegation
- Finance for managers
- Negotiating skills
- Presentation skills
- Time management
Managing People
- Performance management
- Effective teamwork
- Train the trainer
Personal Effectiveness
- Communication skills
- Managing a budget
- Positive thinking
- Time management
- Presentation skills
Service Excellence
Selling, winning and developing new business is one thing – but retaining customers and building customer loyalty through excellent service quality is just as important. In our workshops we emphasise a practical, customised approach to service quality, tailored to our clients specific business needs. Challenged by the fact that excellent service quality is much more than a nice smile, we provide a wide range of training solutions for continuous service quality improvements. In addition to creating service quality awareness and addressing service skills, our workshops help to improve service and management process so that inter-related functions such as sales, sales support and customer service can better work together to exceed the expectations of internal and external customers.
Service Excellence – Building and maintaining
the customer base
- Service Process Management
- Service Performance Measurement
- Developing and Implementing Service Standards
- Coaching Service Teams
- Service / Call Centre Management
- Bench Marking
- Service Quality Awareness
- Communication and Service Quality
- Service Quality on the Telephone
- Dealing with `Service Challenges`
- Facilitating Service
- Improvements
- Teaming up for Service Quality
- Analysing and Improving Service Processes
- Re-engineering Service Processes
- Developing Service Level Agreements
- Total Quality Management
- Kaizen Training
- Six Sigma
- Work Improvement Teams
- Facilitating Service
- Improvements
- Leading Service
- Improvement Teams
- Teaming up for Service Quality
- Team Start-up Workshop
Workable Teamwork
Does it happen in your company that some employees always blame the others? And what about sick leave? Does one department complain about the other? For sure. Many companies share these challenges. Teamwork is something one has to learn.
Frequently the development of your employees is not in line with your company’s growth. Do your employees know what to do and do what they know? Is there miscommunication? Training of your employees not only motivates them, it is also a step towards better performance. ‘A small step for every employee and a giant leap forward for your company’.
Your first confrontation;
- The growth of your company has been faster than the growth of your employees?
- Your employees are frantically busy with the lesser important parts of the business
- You regularly train ‘in the field’ to continue sitting inside?
- ‘Yes, but…’ is an expression often heard when business was not as it should have been
- You share the opinion that training also should be motivating and inspiring?
- The effects of your companies training investment are gone within a month?
- The mistakes within your company are usually due to ‘the other department’?
The result of this special 2-day indoor/outdoor-training will be quickly noticed by all involved. Contact ITC Group® or PBN to inform about the results of ‘Confrontate, learn to improve and perform’.
The three pillars of this training are; confront, learn and perform. The confrontation makes people aware of their own role within a team or a project. Realising this will make them more effective in their teamwork, which they can adept to their work after practicing during the training.